Shipping policy
Shipping locations
Mooja Magic Grip currently ships to customers within the United States. We do not currently offer international shipping.
Some products, including liquids and products subject to carrier restrictions, may not be eligible for delivery to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or certain remote locations. Available shipping options will be shown during checkout.
Order processing
Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing times may be longer during product launches, promotions, periods of high order volume, or circumstances outside our control.
You will receive a confirmation email after placing your order. A separate shipping confirmation containing tracking information will be sent when your order has been prepared for shipment.
Estimated delivery
Most orders are expected to arrive within 3–8 business days after shipment. Delivery times are estimates and are not guaranteed. Weather, carrier delays, holidays, address issues, and other circumstances outside our control may affect delivery.
Shipping charges
Available shipping methods and charges are calculated and displayed during checkout before payment is completed. Any free-shipping promotion will be identified at checkout and is subject to its stated terms.
Liquid and restricted products
Mooja Magic Shoe Grip is a liquid product and may be subject to carrier handling and transportation restrictions. When required, these products will be shipped by an eligible ground-transportation service and may require additional transit time. Expedited or air-shipping options may not be available.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you discover an address error. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping carrier.
Tracking and delivery issues
If tracking shows that your package was delivered but you cannot locate it, check the delivery area, household members, neighbors, and any notices from the carrier. If the package remains missing, contact the shipping carrier and email us at moojamania@gmail.com so we can assist with the available next steps.
If your order arrives damaged, leaking, defective, or incorrect, do not use or discard the product. Contact us promptly at moojamania@gmail.com with your order number and photographs when possible.
Customer service
For shipping questions, contact Mooja Magic Grip at moojamania@gmail.com or +1 951-266-7474.